Refund policy

Refund & Returns Policy

Last updated: 13 October 2026

Everything at GLC3DPrints is 3D printed to order in the UK. We want you to be happy with your order, so please read this policy before you buy. Nothing in it limits your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancelling an order

You can cancel for free within 1 hour of placing your order, before printing starts. Email us as soon as possible.
After that, your item may already be printing. If we have started production we may not be able to cancel, but your right to return a standard item after delivery (below) is not affected.

Changed your mind (standard items)

You may return a standard item within 30 days of delivery for any reason.
Contact us first at the email below. Items sent back without contacting us first may not be accepted.
The item must be unused, unpainted, unassembled and in its original packaging, so we can check it.
You are responsible for the cost of return postage unless the item is faulty or not as described. Please use a tracked service, as we cannot refund items lost on the way back.
We refund the item price, and standard delivery if you paid for it, within 14 days of receiving the item back (or of receiving proof of postage).

Custom and personalised orders

Items made to your specification or clearly personalised, including anything ordered through our custom quote service, are made specially for you. Under UK law these cannot be cancelled or returned for change of mind once production has started. If a custom item arrives faulty or is not made as agreed, we will put it right.

Faulty, damaged or wrong items

Please inspect your order on arrival and email us within 30 days of delivery with your order number and clear photos.
If an item is faulty, damaged in transit, or not what you ordered, we will offer a free reprint, replacement or a refund, and we will cover return postage if we ask for the item back.
Your statutory rights for faulty goods continue beyond 30 days where the law provides for them.

What is normal for 3D prints

3D printed items can show fine layer lines, tiny support marks or slight colour variation between batches. Miniatures and busts are printed in ABS-like resin and are supplied unpainted and unassembled, and some pieces may need gluing. This is part of the product and is not a fault. Colours on your screen may also differ slightly from the finished item.

International orders

We ship from the UK. Customers outside the UK are responsible for return postage and for any customs charges, and may have additional rights under their local laws. Import duties and taxes charged by your country are set by customs and are not refundable by us.